Apps you use

Apps you use

Apps you use

Your app

Your app

Every call you make, every lead you follow, every appointment you book — it all lives here. No more sticky notes, lost contacts, or "I'll call them back tomorrow" disappearing into nothing.

Quickstart

1. Open the Call Center app from your bookmarks (or your team lead will share the link).
2. Sign in on the Login page with your VKS account.
3. You'll land on Leads — the main workspace. The sidebar takes you everywhere else.

The Leads view (your daily home)

This is where you'll spend most of your day. The page has 4 main areas:

Common tasks

➕ Add a new lead

1. Type the contact's name into the Add Lead input at the top of the Leads view.
2. Press Enter or click Add. The lead appears at the top of the table immediately.
3. Click the new lead to open the Detail drawer on the right.
4. Fill in: phone, dates, personal details, location, notes. Each field saves as you type.
5. Set a Status from the dropdown in the drawer header (New, Contacting, Won, Lost, etc.).

📥 Bulk import a list of contacts

1. Click Bulk Import in the action bar.
2. Paste your list (one contact per line, comma-separated) or upload a CSV.
3. Preview the parsed rows. Fix any flagged issues (bad phone format, duplicates).
4. Click Import. All leads land in the table tagged with today's date.

📅 Schedule a follow-up appointment

1. Open the lead's detail drawer.
2. In the Dates section, click Next Contact.
3. Pick a date and time. Add a short note ("called about renewal", "send quote").
4. Save. The appointment appears in the Appointments view too.

📞 Log a call you just made

1. Open the lead's drawer (search if needed).
2. Add a note in the Notes section: outcome, what was discussed, next step.
3. Update Status if the conversation moved them forward (e.g. New → Contacting → Won).
4. Set the next follow-up date so they don't fall through the cracks.

Other views in the sidebar

Detailed walkthrough: from first call to closed lead

This is how a typical operator handles one lead from a cold contact to a signed customer. About 30–60 minutes spread over 1–3 days.

📋 Setup (before your first call of the day)

1. Open Call Center. Sign in. You land on Leads.
2. Click Status: New in the filter bar. Sort by Date added descending so the freshest leads are on top.
3. Open the most recent lead. Read whatever notes the import or last operator left.
4. If you see a phone number, hover it — it shows the carrier detected. Lao numbers usually start 020 or 030.

📞 The first call

1. Click the phone icon next to the number, or just dial it on your handset.
2. If they answer: introduce VKS, ask if they have 30 seconds. If they decline, set Status → Not Now, set a follow-up date 1–2 weeks out, save.
3. If they're available: walk through your discovery script. As they speak, type into Notes live — it auto-saves.
4. If interested: change Status → Contacting. Set Next Contact for follow-up. Add what to send (quote, brochure, sample).
5. If not interested: Status → Lost. Pick a reason from the dropdown (price, timing, no need, other). Save and move on — no need to dwell.

📝 Follow-up (1–7 days later)

1. Open the Appointments view. Today's follow-ups are at the top.
2. Open the lead, glance at notes from the last call. Call again.
3. If they say "yes": Status → Won. Fill in Sale amount, Service type, Site address. Save.
4. If they say "still thinking": Status stays Contacting, push Next Contact 3–5 days, add a new note line.
5. After 3 unanswered call attempts, set Status → Cold. Stops polluting your active list but stays searchable.

Cheat sheet: status workflow + keyboard shortcuts

Frequently asked

From the day someone joins to the day they leave — their photo, info, position, site history, and documents all live here. Built for HR staff and managers. Full Lao UI.

Quickstart

1. Open the HRM app from your bookmarks (or your supervisor will share the link).
2. Sign in with your VKS Google account. You'll land on the Dashboard.
3. Click Employees in the sidebar to see the full list, or use the dashboard's KPI cards to jump directly to a slice.

What's on the Dashboard

The dashboard is your daily snapshot of the company.

Finding an employee

Click Employees in the sidebar. You'll see a paginated table of everyone, 25 per page.

1. Use the top search box — searches across name, employee ID, and phone number.
2. Or narrow with the filters: Category, Position, Gender, Site. They stack — pick multiple at once.
3. Click any name to open their full profile.

The employee profile

Every employee profile holds 31 fields organized into sections. Click any field to edit — changes save automatically.

Common tasks

➕ Add a new hire

1. From the Employees list, click + Add Employee (top-right button).
2. Fill in the required fields: name, phone, position, site. Other fields can be added later.
3. Upload a photo — drag-drop into the photo box, or click Browse. The photo goes to Google Drive automatically.
4. Click Save. The new hire appears in the list within a few seconds.

🔁 Transfer to another site

1. Open the employee's profile.
2. Click Transfer (in the Job section, or use the Transfers view).
3. Pick the new site and the effective date.
4. Confirm. The old site sees them removed; the new site sees them added on that date.

🚪 Log a departure (turnover)

1. Open the employee's profile.
2. Click Mark as Left.
3. Pick a reason: resigned, terminated, contract ended, retired, other.
4. Add notes if useful (managers will see these).
5. Save. The employee moves to the Turnover view; archived after 30 days.

Other views in the sidebar

Detailed walkthrough: hiring and onboarding a new employee

Adding a new hire end-to-end — from "their documents arrive" to "their first patrol shift on the job". About 30 minutes total HR time.

📂 Day 1: documents arrive

1. Collect the candidate's documents: ID card, education certificate, photo, residence book.
2. Scan documents on the office scanner — save as PDF in a temporary folder.
3. Take a clean ID-style photo if one wasn't provided. Plain background, head and shoulders.

👤 In HRM: create the employee record

1. Open HRM → Employees → + Add Employee.
2. Fill the required fields first: name (Lao + English), phone, position, assigned site, hire date.
3. Drag the photo into the photo box. Verify the auto-cropped thumbnail looks right.
4. Upload the ID and education docs into the Documents section.
5. Fill in Personal, Contact, and Job sections with the rest of the data.
6. Click Save. The record appears in the list within seconds.

🛡️ Cross-system: register them in QC Dashboard if they're a guard

1. Open QC Dashboard → Guards → + Add Guard.
2. Use the same name and ID. Pick the same assigned site.
3. Set the role: regular guard / supervisor / chief.
4. Save. Their phone app picks up the new entry within seconds of next sync.

📲 Their first day on the job

1. Show them how to install the Stationary Guard app: send the link, open in browser, "Add to Home Screen".
2. Help them sign in once. After that they're auto-logged in.
3. Walk through one fake check-in scan with them at the office. Confirm they see the green ✓ Success screen.

Cheat sheet: 31 fields + reports

Frequently asked

This is the main hub. Set up guards, sites, and checkpoints here. Watch live activity. Whatever you configure here is what guards & inspectors see on their phones — so changes flow downstream instantly.

Quickstart — your first 5 minutes

1. Open the QC Dashboard from your bookmarks.
2. Sign in. You'll land on the Dashboard — your daily snapshot.
3. Glance at the 5 KPI cards. Anything red? Click into it. Anything yellow? Note it.
4. Open Live Operation from the sidebar to see the inspector map and patrol status side-by-side.
5. If alerts need action, escalate from the alerts feed. If guards are missing, message them.

The Dashboard (your daily snapshot)

The landing page packs the company status into one screen.

Common tasks

👤 Add a new guard

1. Sidebar → Guards.
2. Click + Add Guard.
3. Fill in name, ID, phone, photo. Pick the assigned site from the dropdown.
4. Set role (regular guard / supervisor / chief).
5. Save. The guard's phone app picks them up on next sync — usually within seconds.

🏢 Add a new site (with checkpoints)

1. Sidebar → Sites → + Add Site.
2. Fill in name, address, GPS coordinates (or click on the map to set), shift config (8h, 12h, or 24h).
3. Save the site, then open it.
4. Add checkpoints: name each ("Front Gate", "Back Door", "Warehouse"), set GPS for each.
5. Go to QR Generator, pick the site, print the QR sheet, post the QR codes physically at each checkpoint.

📍 Watch live patrols in progress

1. Sidebar → Live Operation (or Patrol Status for table view).
2. Map shows every guard on duty, color-coded: green = on schedule, yellow = late, red = missing.
3. Click any guard pin to see their last scan time and current shift progress.
4. If a guard is late, click Message from the popup to send them a reminder.

📋 Generate QR codes for a site

1. Sidebar → QR Generator.
2. Pick the site from the dropdown. Its checkpoint list loads.
3. Click Generate Sheet. A printable PDF opens with all QR codes labeled.
4. Print, laminate, post at the physical checkpoints.

🚨 Log an incident

1. Sidebar → Incidents → + New Incident.
2. Pick the site, type (theft, damage, fight, fire, other), severity.
3. Add description and photos.
4. Tag the involved guards if any. Save.
5. Track resolution status from the same page.

All pages in the sidebar

Detailed walkthrough: standing up a new site from scratch

From "we just signed the contract" to "guards are scanning checkpoints". About 45 minutes.

📍 Step 1: Site profile

1. Sidebar → Sites → + Add Site.
2. Enter site name (Lao + English), address, GPS (click the map to drop a pin or type coordinates).
3. Set the shift schedule: 8h, 12h, or 24h coverage.
4. Pick the site supervisor from the existing inspector list.
5. Save. The site appears on the map and in the patrol coverage list.

🚧 Step 2: Checkpoints

1. Open the site you just created. Click the Checkpoints tab.
2. For each physical patrol point, click + Add Checkpoint: name (e.g. "Front Gate"), GPS.
3. Set the expected scan time(s) — e.g. Front Gate scanned every 2 hours during night shift.
4. Save each. Repeat for all 4–8 checkpoints typical for a single site.

📋 Step 3: QR codes

1. Sidebar → QR Generator. Pick the new site.
2. Click Generate Sheet. A printable PDF opens with QRs labeled by checkpoint name.
3. Print on weatherproof paper or laminate after printing.
4. Walk the site with the supervisor and post each QR at the right physical location with strong tape or screws.

👥 Step 4: Assign guards

1. Sidebar → Guards. Open each guard who'll cover this site.
2. Edit their Site assignment field. Pick the new site.
3. Set their shift pattern (day/night/rotating).
4. Save. Their phone apps pick up the new site config within seconds.

✅ Step 5: First-night verification

1. That night, watch Live Operation as the assigned guard checks in.
2. Confirm scans appear in the activity feed within seconds of each checkpoint scan.
3. If a checkpoint doesn't appear, walk to it tomorrow and re-stick the QR — it may be peeling or shadowed.

Cheat sheet: alert thresholds + escalation

Frequently asked

Built for one thing: making a guard's day easy. Open the app, scan the QR at your post, check in. Patrol your route — scan each checkpoint as you walk. Check out at end of shift. Done.

Your daily flow (5 simple steps)

1. Arrive at site. Tap the Stationary Guard icon on your home screen.
2. Tap the big "Check In" button on the home screen. The camera opens.
3. Scan the check-in QR code at the gate. You'll see a green ✓ Success screen.
4. Patrol your route at scheduled times. Scan each checkpoint QR as you walk. The app tracks progress for you.
5. End of shift? Tap Check Out. Scan the checkout QR. Done — go home.

The 9 screens in the app

Common situations

📸 The QR code won't scan

1. Make sure your phone has good lighting on the QR. If it's dark, turn on your phone's torch.
2. Hold the phone 20–30 cm away — too close blurs, too far is hard to focus.
3. Wipe the QR code surface — dust or rain blurs it.
4. If the QR looks damaged or peeling, tell your supervisor. They can reprint from the QC Dashboard.
5. Last resort: tap Manual Entry on the scanner screen and type the code printed below the QR.

📡 No internet at the site

The app needs internet to send scans. If you have no signal:

1. Walk a few meters — sometimes signal returns.
2. If still no signal, complete your patrol on paper. Tell your supervisor.
3. Some sites have weak Wi-Fi from nearby buildings — ask your supervisor about acceptable Wi-Fi networks.

🌐 Switch to Lao language

1. Tap the menu (top-right).
2. Tap Language / ພາສາ.
3. Pick ລາວ. The whole app switches instantly.

🔋 Battery saving tips

The app is light, but constant patrol scanning uses the camera. Tips:

1. Only open the scanner when you reach a checkpoint — don't leave it on while walking.
2. Lower screen brightness when not needed.
3. Bring a power bank if your shift is 12h+.

Detailed walkthrough: your complete 12-hour night shift

What every minute looks like in a typical 18:00–06:00 night shift at a mall site. Print this and tape it in the guard booth — new guards refer to it for the first week.

🌅 17:30–18:00 — Arrival

1. Arrive 30 minutes early. Greet the off-going guard.
2. Listen to handover: any incidents today? Anyone unusual on premises? VIP visitors expected?
3. Check your equipment: flashlight, baton, raincoat, phone charger.
4. Open the Stationary Guard app. It should already remember your account.

🚪 18:00 — Check in

1. Tap Check In. Camera opens.
2. Scan the check-in QR posted at the gate. You'll see the green ✓ Success screen.
3. Your screen now shows your shift in progress with the next checkpoint time.
4. If signal is weak, the scan queues locally — proceed normally and it'll send when signal returns.

🚶 19:00, 21:00, 23:00, 01:00, 03:00, 05:00 — Patrol rounds

1. 15 minutes before each scheduled round, the app reminds you with a soft notification.
2. Walk your assigned route. Carry your phone and flashlight in opposite hands.
3. At each checkpoint, tap Scan, point camera at the QR, wait for the ✓.
4. If you see anything unusual (open window, unfamiliar vehicle, broken light), take a photo via the app and add a note.
5. Return to the booth between rounds. Don't stay out walking — you'll exhaust yourself.

📱 During the shift — handling situations

1. Visitor at gate after hours — verify ID, log via the app's Visitors tab, then call the supervisor.
2. Suspicious activity — don't approach. Move to a safe spot, call the supervisor, photograph from a distance.
3. Emergency (fire, medical, break-in) — call emergency services first (1190 fire / 192 police), then your supervisor, then submit an incident in the app.
4. Phone dies — finish the shift on paper, report to supervisor at handover.

🚪 06:00 — Check out

1. Tap Check Out. Scan the checkout QR.
2. The end-of-shift form appears. Fill in: any incidents, equipment issues, things the next guard should know.
3. Submit. You'll see the summary: hours worked, patrols completed, incidents logged.
4. Hand over verbally to the day-shift guard. Wait until they confirm before leaving.

Cheat sheet: scan types + status colors

Frequently asked

For QC inspectors visiting sites. Run inspections, take photos, log incidents — all from your phone. Even with weak or no signal, the app keeps working: it saves everything locally and syncs automatically once you're back online.

Quickstart

1. Open the Inspector App from your home screen.
2. First time only: enter your Inspector ID (e.g. INS-0069C5C0) and tap Sign in.
3. The app remembers you forever (until you log out or switch phones). On future opens, it auto-resumes to the home screen.
4. Tap Start Inspection when you arrive at a site.

Running an inspection

The QC Inspector role has 4 main checks at every site visit:

📋 Typical inspection flow

1. Arrive at the site. Open the Inspector App.
2. Scan the Site QR (posted at the gate or office) to load the right site context.
3. Work through the Guard Readiness Checklist — tap Pass / Fail on each item.
4. Take photos as evidence: uniform, equipment, anything noteworthy.
5. Rate the site condition (Cleanliness, Safety) with the slider.
6. Add free-text notes for anything the checklist doesn't capture.
7. Tap Submit. If online, sends instantly. If offline, saves locally — see below.

Working offline

This is the app's killer feature. Many sites have weak signal — the app is built for that.

Common situations

🆔 I forgot my Inspector ID

Ask your supervisor — they can find it in the QC Dashboard under Inspectors. IDs look like INS-XXXXXXXX.

📷 Camera not working in the app

1. Check phone settings → Apps → Inspector → Permissions.
2. Make sure Camera is allowed.
3. If you removed permission, you'll need to remove the app from home screen and reinstall.

📡 "Sync failed" message

1. Don't panic — your data is still safe in the local queue.
2. Check your signal. Move to a better spot if needed.
3. Pull-down to refresh on the home screen. The queue will retry.
4. If still failing after 30 minutes with good signal, tell your supervisor. There may be a server-side issue.

🔋 Battery and GPS tips

1. The app uses GPS to verify you're actually at the site. Keep Location Services on High Accuracy.
2. Don't use battery-saver mode while on duty — it can disable background GPS.
3. Bring a car charger or power bank for long field days.

Detailed walkthrough: a complete site inspection from arrival to synced report

Step-by-step for a QC inspector arriving at a client site, running the standard 4-point check, and sending the report — even from a site with bad signal. About 20 minutes per site.

🚗 Arriving at the site

1. Park where you have line of sight to the guard booth.
2. Open Inspector App. It auto-resumes to your home screen.
3. Tap Start Inspection. Scan the Site QR posted at the entrance.
4. The app loads the site's inspection template, list of guards on duty, and checkpoints.

👮 Running the 4-point check

1. Uniform & grooming — observe the guard. Tap Pass / Fail. Take a photo of full uniform.
2. Post standing — is the guard alert and at their assigned post? Tap Pass / Fail.
3. Site safety — walk the perimeter. Check locks, gates, lighting, fire equipment. Photograph anything broken.
4. Knowledge check — ask the guard one site protocol question (rotates daily). Tap Pass / Fail based on their answer.
5. Add free-text notes for anything the 4 checks don't capture.

📷 Photo evidence

1. Take 3–6 photos: uniform, post, perimeter overview, anything noteworthy.
2. If a check failed, photograph the specific issue with context (e.g. broken light + the surrounding area).
3. Photos compress to ~30 KB each on-device — even a slow connection sends them quickly.

⭐ Site rating

1. Slide the Cleanliness rating (1–5).
2. Slide the Safety rating (1–5).
3. Add overall comments — especially anything the supervisor should know but isn't a formal Pass/Fail.

📤 Submit (online or offline)

1. Tap Submit Report.
2. If online: report uploads immediately. You'll see "Synced" within 1–3 seconds.
3. If offline: report queues locally. App shows "1 pending sync" indicator.
4. Don't worry about offline reports — drive somewhere with signal later and the queue auto-flushes in the background.
5. Confirm "All synced" before logging out at end of day.

Cheat sheet: offline indicators + GPS troubleshooting

Frequently asked

How the apps talk to each other.

All five apps share one company database. When someone updates the QC Dashboard, guards see it on their phone. When a guard scans a QR code, management sees it on their screen. Real-time, all the time.

The big idea in one sentence

QC Dashboard is the boss. Whatever managers set up there — sites, guards, checkpoints — flows down to the phone apps. When guards & inspectors do work on their phones, it flows back up so management sees it live.

Who writes what to the database

What works if something goes down

Common questions.

Cross-app answers. For app-specific questions, check the FAQ at the bottom of each app's guide. If your question isn't here, ask your supervisor.

🔐 Login & access

📡 Internet & offline

📱 Phones & devices

🌐 Language & accessibility

🔍 Finding things

🚨 Things going wrong

🔒 Privacy & data

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